jombet FAQ for Malaysian Players

Yes, jombet processes withdrawals every day without pause — including Saturday, Sunday and public holidays. There are no rest days for our withdrawal process. As long as your request meets the minimum requirements and your account verification is complete, the application will be processed as normal.

Withdrawals at jombet are usually completed within 10 to 45 minutes after the request is approved. This applies to all payment methods including Touch 'n Go eWallet, DuitNow, FPX and other e-wallets. The process may take longer if additional security checks or third-party technical issues occur.

The minimum withdrawal at jombet is RM50 per transaction, regardless of the payment method used. Make sure your account balance is sufficient before submitting a request. Withdrawals below RM50 will not be processed and will be automatically rejected by the system.

A withdrawal that is pending beyond the usual timeframe may be due to several reasons — including account compliance checks, verification documents not yet submitted, or a temporary disruption to a third-party payment system. If your withdrawal has been pending for more than 45 minutes with no updates, please contact jombet customer support via live chat for a prompt resolution.

As a security and anti-money laundering measure, jombet encourages players to withdraw to the same payment method used during deposit. This helps speed up the review process and protects your account. Contact support if you need an exception for a specific reason.

Yes. jombet live chat operates 24 hours a day, 7 days a week — including midnight, public holidays and festive seasons. You do not need to wait for office hours to get help. Connect directly with our support agents at any time that suits you.

You can email the jombet support team at [email protected]. Include your username, transaction reference number (if relevant) and a brief description of your issue so our team can assist you more quickly. Email support is available 24/7, just like live chat.

To speed up the resolution process, prepare the following information before contacting jombet support: your account username, transaction reference number (for deposit or withdrawal issues), a screenshot of any error that appeared, and a clear description of the problem you are facing. The more complete the information provided, the faster the issue can be resolved.

jombet customer support is available in Malay and English. Malaysian players can communicate entirely in Malay — you do not need to use any other language. Our agents are trained to understand and respond in both languages to make communication easier.

To close your jombet account, contact customer support via live chat or email and state your account closure request. Make sure there is no remaining balance in the account before submitting the request. A closed account cannot be reactivated, and you may register again if needed in the future.

jombet policy allows one account per individual only. Even if family members live at the same address, each individual may register their own account using different personal information. However, players are not permitted to hold more than one account personally. Multiple accounts may result in suspension.

Your jombet username must be unique and cannot contain certain special characters. For passwords, it is recommended to use a combination of uppercase letters, lowercase letters, numbers and symbols for greater security. Avoid using personal information such as your name or date of birth as a password. Our support team can help if you encounter any technical issues during registration.

Yes, your jombet account can be accessed from any device using the same username and password. If the system detects a login from an unrecognised device, you may be asked to verify your identity via your registered email or phone number. This is a security measure to protect your account from unauthorised access.

jombet does not charge any processing fees on your deposits. The amount you enter is the amount that will be credited to your account. However, please check with your e-wallet provider or bank as some providers may apply their own transaction fees that are outside jombet's control.

If your deposit has been successfully deducted from your bank account or e-wallet but has not been credited after a few minutes, contact jombet support via live chat. Provide proof of the transaction (a screenshot of the payment receipt), the deposit amount, the method used, and the date and time of the transaction. Our team will review and resolve the issue promptly.

jombet accepts crypto deposits in the form of USDT, BTC and ETH. For crypto deposits, select the crypto method during the deposit process and you will be given a wallet address specific to that transaction. Please send only to the provided address and use the correct network. The minimum deposit remains RM20, equivalent to the current crypto value.

jombet supports deposits via FPX (Instant Payment System), which connects to most major banks in Malaysia including Maybank, CIMB, RHB, Hong Leong Bank, Public Bank and others. Every FPX deposit is processed directly and securely. The minimum deposit is RM20 per transaction.

Deposit methods available at jombet include: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay and cryptocurrencies namely USDT, BTC and ETH. All methods support a minimum deposit of RM20. Players can choose the method that suits them best.