jombet Privacy Policy

jombet Privacy Statement

This Privacy Policy ("Policy") governs how jombet ("we", "our platform") collects, uses, discloses and protects the personal information you ("user", "you") provide when using our services and platform at jombet.onl.

By registering an account, accessing the platform or using any service offered by jombet, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

Collection of Personal Information

jombet collects various categories of personal information during the registration process, ongoing use of the platform, and your interactions with our support team. The categories of data collected are as follows:

• Identity information: full name, MyKad or passport number, date of birth and gender
• Contact information: email address, mobile phone number and residential address
• Financial information: e-wallet details (Touch 'n Go, Boost, ShopeePay), bank account details for processing via FPX and DuitNow, and records of deposit and withdrawal transactions
• Technical information: IP address, device type, web browser type, operating system and page usage data
• Activity records: betting history, gaming behaviour, customer support requests and communication logs
• Voluntarily provided information: feedback, surveys and correspondence via email or live chat

We may also collect personal information through indirect means when you interact with our content on other channels, subject to your consent.

Purpose of Use of Information

The personal information we collect is used solely for purposes related to the provision of services and management of the jombet platform, including:

• Processing account registration and verifying user identity
• Processing deposits and withdrawals through supported payment methods
• Providing 24/7 customer support via live chat and email
• Sending transaction notifications, policy updates and important information related to your account
• Meeting legal compliance requirements and international licensing regulations, including anti-money laundering (AML) measures and know your customer (KYC) procedures
• Analysing usage patterns for platform improvements and user experience
• Detecting and preventing fraud, account misuse and suspicious activity
• Sending marketing communications related to bonuses and promotions, subject to your preferences

We will not use your information for purposes not listed here without first obtaining your additional consent.

Data Sharing and Disclosure

jombet maintains the confidentiality of your personal information. We do not sell, rent or transfer your data to any third party for their own commercial purposes. However, we may share information in the following situations:

• Trusted service providers: Third parties that assist us in running platform operations, such as payment processors and technical service providers, are bound by strict confidentiality agreements
• Legal requirements: When required by relevant authorities, court orders or licensing requirements, we will disclose the necessary information in accordance with proper procedures
• Protection of rights and safety: In cases of confirmed fraud or security threats to the platform or other users
• With your consent: For any other purpose that requires your data, we will obtain your explicit consent before proceeding

Cookies and Tracking Technologies

The jombet platform uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as login authentication and session security — cannot be disabled
• Performance cookies: Collect anonymous data on how users interact with the platform for improvement purposes
• Functional cookies: Remember your preferences such as language and display settings for ease of use
• Marketing cookies: Used to display content and offers relevant to your interests, subject to your chosen preferences

You can manage or decline cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Data Security Measures

We implement multiple layers of technical and organisational security controls to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• SSL/TLS encryption for all data transmissions between your device and our servers
• Password storage using irreversible hashing methods
• Continuous security monitoring and real-time threat detection
• Two-factor authentication (2FA) available for additional account security
• Role-based access control (RBAC) for internal staff
• Regular security audits by independent experts
• An incident response plan that is documented and tested regularly

While we take reasonable steps to protect your data, no security system can guarantee complete protection. You are also responsible for keeping your account password confidential.

Your Rights as a User

As a user of the jombet platform, you have the following rights regarding your personal information, subject to applicable laws and regulations:

• Right of access: You have the right to request a copy of the personal information we hold about you
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete
• Right to erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations
• Right to restrict processing: You may request that we limit the processing of your data in certain situations
• Right to object: You may object to the processing of your data for direct marketing purposes at any time
• Right to data portability: You may request that we provide your data in a machine-readable format

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time, subject to identity verification.

Data Retention Period

jombet retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we may need to retain your data for an additional period for the following purposes:

• Compliance with legal requirements, including financial records and licensing audits
• Resolution of any outstanding disputes or claims
• Fraud prevention and anti-money laundering requirements

Once the required retention period has ended, your data will be securely deleted or anonymised in accordance with our data management procedures.

Links to Third-Party Sites

The jombet platform may contain references to third-party services such as payment processors and game providers. This Privacy Policy applies only to the jombet platform and does not cover the privacy practices of any external entity.

We encourage you to read and understand the privacy policy of each third-party service you use in connection with our platform. jombet is not responsible for the privacy practices of separate entities.

Cross-Border Data Transfers

As a platform operating under an international licence, your data may be processed or stored on servers located outside Malaysia. In all such situations, we ensure that data transfers are carried out in compliance with appropriate data protection standards, including:

• Use of standard data transfer agreements between entities within our group
• Ensuring that all third-party service providers who receive your data have equivalent protection controls in place
• Regular risk assessments for any new data transfers to overseas jurisdictions

Amendments to This Privacy Policy

jombet reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or improvements in data protection practices.

Any material changes will be communicated to you through:

• A clear notice on the main page of our platform before the amendment takes effect
• Email to the address registered to your account
• Notification via the platform's internal messaging system

Your continued use of the jombet platform after the effective date of such amendments constitutes your agreement to the updated version of the Privacy Policy. The "Last Updated" date shown at the top of this document indicates the current version in effect.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data by jombet, please contact our team:

• 24/7 live chat directly through the jombet platform in Malay and English
• Email us at: [email protected]

Our support team is available at all times and will work to handle any privacy-related requests promptly and transparently. For requests that require identity verification, we may need additional supporting documents before taking action.